Diagnostics commerce and operational platform delivery
RSVR delivered a compliance-aware diagnostics commerce platform and mobile CRM, supporting regulated product sales, operational reporting, and field-based workflows across distributed teams.
The engagement focused on building reliable, scalable systems that support documentation accuracy, tax handling, and operational governance — without disrupting day-to-day sales and fulfilment activity.
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Delivery context
The client operates in the diagnostics products space, selling regulated items that require:
- accurate product documentation and labelling
- jurisdiction-specific tax handling
- reliable order and fulfilment workflows
- clear operational reporting
In parallel, their commercial teams required a mobile-first system to log sales activity, customer visits, and field interactions consistently.
The platform needed to support regulated operations at scale, while remaining usable by non-technical teams in real-world conditions.
The challenge
The client faced challenges common to diagnostics and regulated product businesses:
- Ensuring product documentation and labels were consistently available and accurate
- Managing tax rates and compliance across transactions
- Operating fragmented systems for e-commerce and field sales activity
- Limited visibility into sales activity and customer engagement
- Manual processes creating operational overhead and delivery risk
These constraints made scaling sales activity difficult without increasing administrative burden or compliance exposure.
Delivery approach
RSVR delivered the solution using a senior-led platform delivery approach, working closely with stakeholders to design workflows aligned to compliance and operational requirements.
The approach prioritised:
- Clear definition of regulated and non-regulated system boundaries
- Integration between commerce and operational systems
- Incremental delivery to maintain continuity
- Governance and access control built into the platform from the outset
This ensured the platform could evolve safely as commercial and regulatory needs changed.
What was delivered
RSVR designed and delivered two integrated systems:
Diagnostics e-commerce platform
- A Shopify-based e-commerce platform supporting regulated diagnostics product sales
- Accurate product documentation and labelling workflows
- Jurisdiction-aware tax handling
- Secure checkout and fulfilment processes
- Centralised reporting for operational oversight
Mobile CRM for field operations
- A mobile application enabling sales teams to log visits, calls, and customer interactions
- Structured activity tracking to support consistent reporting
- Real-time visibility into field activity for operational teams
Together, these systems provided a single operational view across commerce and field sales activity.
Outcomes
Following delivery, the client achieved:
- Improved operational visibility across diagnostics product sales
- Reduced manual effort in documentation and reporting workflows
- More consistent compliance handling across transactions
- Better adoption of sales activity tracking through mobile-first design
- A scalable foundation to support future growth
Delivery improvements were achieved without introducing disruption to ongoing commercial operations.
How this fits within RSVR’s delivery models
This engagement reflects a full platform delivery, combining:
- Modernisation of fragmented operational processes
- Governance-aware system design
- Incremental delivery to reduce risk
For similar diagnostics and healthcare-adjacent businesses, this type of engagement often supports:
- Ongoing delivery acceleration as sales scale
- Incremental platform enhancements as compliance requirements evolve
FAQs
What is debt recovery software?
Debt recovery software supports automated communications, reporting, and operational workflows, helping agencies reduce manual effort and improve delivery consistency.
Can debt recovery platforms be customised?
Yes. Platforms are often tailored to reflect jurisdictional, operational, and compliance requirements.
Is this suitable for regulated financial services environments?
Yes. Delivery is structured to support governance, role-based access, and compliance-aware workflows.
Ready to improve operational delivery?
Book a delivery briefing to review your platform, operational workflows, and delivery constraints.
We’ll recommend a safe next step aligned to your goals.
