Debt recovery platform delivery for a mid-market financial services provider
RSVR partnered with a mid-market debt recovery agency to design and deliver a custom debt recovery platform, reducing manual workload and improving delivery predictability across communications, reporting, and compliance workflows.
The engagement focused on building a scalable, governance-aware platform from the ground up, supporting operational efficiency without introducing compliance or delivery risk.
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Delivery context
The client is a mid-sized debt recovery agency operating in a regulated financial services environment, with teams managing high volumes of debtor communications, reporting obligations, and client-facing workflows.
The platform needed to:
- Support multiple communication channels
- Reduce operational overhead
- Maintain compliance with evolving data protection requirements
Scale without increasing administrative burden
Featured fintech delivery example: outcomes in regulated platform delivery and integrations.
The challenge
The client’s existing processes relied heavily on manual effort and disconnected systems, creating delivery bottlenecks and operational risk.
Key challenges included:
- Manual follow-ups with debtors across SMS, email, and letters
- Individually generated solicitor notices and escalation workflows
- Fragmented communication records and limited visibility
- Manual reporting and invoicing for clients
- Increasing difficulty tracking compliance across jurisdictions
These constraints slowed recovery cycles, increased internal workload, and limited the team’s ability to scale delivery confidently.
Delivery approach
RSVR delivered the platform using a senior-led delivery model, working closely with stakeholders to design workflows aligned to operational and compliance requirements.
The approach focused on:
- Defining clear delivery scope and priorities
- Designing automation around real operational workflows
- Embedding role-based access and governance from the outset
- Delivering incrementally to maintain visibility and control
The result was a bespoke platform, built to support both day-to-day operations and future growth.
What was delivered
RSVR designed and delivered a cloud-based debt recovery platform tailored to the client’s workflow and regulatory context.
Key capabilities included:
- Automated debtor communications via SMS, email, and letters, triggered by status and escalation rules
- One-click solicitor notices using pre-approved, jurisdiction-aware templates
- Role-specific portals for administrators, clients, and internal teams
- Secure, self-service payment flows supporting recurring and partial payments
- Centralised reporting and invoicing to reduce manual back-office effort
- Compliance-ready workflows with role-based access controls
The platform was designed to support similar mid-market agencies operating across regulated environments.
Outcomes
Following delivery, the client achieved:
- A significant reduction in manual workload related to debtor communications
- Fully automated outbound communication workflows
- Improved delivery predictability across recovery cycles
- Reduced administrative effort in reporting and invoicing
- More consistent and professional debtor communication
Outcomes were achieved without compromising compliance or operational control.
How this fits within RSVR’s delivery models
This engagement reflects a full platform delivery, combining elements of:
- Backlog stabilisation, by removing operational bottlenecks
- Modernisation, through the replacement of fragmented legacy processes
For similar organisations, this type of engagement often evolves into:
- Ongoing delivery acceleration to support scaling, or
- Incremental platform enhancements as regulatory or operational needs change
FAQs
What is debt recovery software?
Debt recovery software supports automated communications, reporting, and operational workflows, helping agencies reduce manual effort and improve delivery consistency.
Can debt recovery platforms be customised?
Yes. Platforms are often tailored to reflect jurisdictional, operational, and compliance requirements.
Is this suitable for regulated financial services environments?
Yes. Delivery is structured to support governance, role-based access, and compliance-aware workflows.
Ready to improve delivery predictability?
Book a delivery briefing to review your current platform, delivery constraints, and operational priorities.
We’ll recommend a safe entry point aligned to your goals.
