Debt recovery platform delivery for a mid-market financial services provider
Delivered a debt recovery system capable of handling 100,000+ debtor records with payment rails, reporting, ingestion workflows and rapid iteration to support large client requirements.
Successfully managing 100,000+ debtor records
Reduced manual processing time by 60%
Improved payment collection rates through automated reminders
Enhanced operational visibility with real-time reporting
The Challenge
Understanding the problem before designing the solution.
The client needed a robust debt recovery system to manage a high volume of debtor records. The existing manual processes were inefficient and lacked the ability to scale. They required a solution that could handle secure payment processing, automated communication workflows, and detailed reporting for operational insights.
Our Solution
A senior-led, evidence-first approach to the problem.
RSVR delivered a custom-built debt recovery platform designed for scale and security. We integrated Eway and BPAY for seamless payment processing and implemented automated workflows for reminders and follow-ups. The system also features a powerful ingestion engine to handle large datasets from consolidation companies and a comprehensive reporting suite.
Key Deliverables
Platform supports 100,000+ debtors
Payment integrations: Eway and BPAY
Phone-based payments, reminders and follow-up flows
Upload and ingestion of debtor data from consolidation companies
Reporting suite used by partners as internal operational reporting
Rapid iteration to meet evolving requirements of large clients
The outcomes we delivered.
Measurable results achieved through senior-led, evidence-first delivery.
Successfully managing 100,000+ debtor records
Reduced manual processing time by 60%
Improved payment collection rates through automated reminders
Enhanced operational visibility with real-time reporting
Technologies used
The stack we selected and delivered on.
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